Terms of Service

These Terms of Service (hereinafter "Terms") apply to all contracts between

– hereinafter "Provider" – and the customer (hereinafter "Customer") regarding the use of the SaaS platform Logproof (hereinafter "Service").

The Service is exclusively intended for businesses within the meaning of § 14 BGB (German Civil Code). Use by consumers within the meaning of § 13 BGB is excluded.

Deviating, conflicting, or supplementary terms of the Customer shall only become part of the contract if the Provider has expressly agreed to their applicability in writing.

Logproof provides a Software-as-a-Service (SaaS) that enables customers to create and manage tamper-proof audit logs for their own applications.

Core Features

• API-based capture of audit log events
• Cryptographic chaining of entries using hash chains (tamper-proof)
• Verification of the integrity of individual entries and the entire chain
• Dashboard for managing and viewing audit logs
• Export functionality for stored audit log data

The Provider reserves the right to continuously develop and improve the Service, provided that the contractually agreed functionality is not substantially restricted.

Use of the Service requires registration and creation of a user account. The Customer is obligated to provide truthful and complete information during registration and to update this information promptly in the event of changes.

The Customer is solely responsible for maintaining the confidentiality of their access credentials (in particular API keys and passwords). Any use of the Service under the Customer's credentials is attributable to the Customer, unless the Customer can demonstrate that a third party obtained the credentials without the Customer's fault.

The Customer must immediately inform the Provider if there are indications that their account is being used by unauthorized third parties.

The Provider strives to ensure an availability of the Service of 99.9% on an annual average (uptime target). Availability is calculated based on the total hours of a calendar month minus announced maintenance windows.

Scheduled maintenance will be announced to the Customer, where possible, at least 48 hours in advance by email or via the dashboard. Scheduled maintenance windows are not included in the availability calculation.

The Customer has no claim to uninterrupted availability of the Service. Temporary service interruptions due to force majeure, technical disruptions in the domain of third parties (e.g., internet outages, DNS problems), or necessary maintenance do not constitute a breach of duty by the Provider.

The Provider processes personal data of the Customer and their end users in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). Details can be found in our Privacy Policy.

Insofar as the Provider processes personal data on behalf of the Customer as part of the service provision, the Provider acts as a data processor within the meaning of Art. 28 GDPR. In this case, a data processing agreement (DPA) is concluded upon request.

For concluding a DPA, please contact: hello@logproof.de

The Customer undertakes to:

• use the Service only in accordance with applicable laws and regulations;
• not transmit any content that violates applicable law or infringes the rights of third parties;
• not misuse the Service, in particular not to carry out excessive or automated queries that exceed normal usage and could impair operations;
• keep their access credentials confidential and protect them from access by third parties;
• immediately inform the Provider about security incidents or misuse of their account;
• comply with applicable data protection regulations, in particular when processing personal data of third parties through the Service.

In case of violations of the above obligations, the Provider is entitled to temporarily or permanently suspend the Customer's access to the Service after prior warning.

The Provider is liable without limitation for damages arising from injury to life, body, or health based on an intentional or negligent breach of duty by the Provider, its legal representatives, or its vicarious agents, as well as for damages caused by intent or gross negligence.

In the event of a breach of material contractual obligations (cardinal obligations) based on slight negligence, the Provider's liability is limited to the foreseeable, contract-typical damage. In any case, liability is limited to the amount of fees paid by the Customer in the 12 months preceding the damage event.

Otherwise, the Provider's liability – regardless of the legal basis – is excluded.

The above limitations of liability also apply in favor of the Provider's legal representatives and vicarious agents.

Liability under the German Product Liability Act remains unaffected.

Termination can be made via the dashboard or by email to hello@logproof.de.

The user account may be terminated at any time without notice by deleting the user account.

The right to extraordinary termination for good cause remains unaffected.

Consequences of Termination

• After the termination takes effect, access to the Service will be suspended.
• The Customer has the opportunity to download their data within 30 days after the termination takes effect using the export function of the Service.
• After the 30-day period expires, the Customer's data will be irrevocably deleted, unless statutory retention obligations apply.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is [TODO: Insert jurisdiction]. The Provider is also entitled to sue the Customer at their general place of jurisdiction.

Should individual provisions of these Terms be or become invalid or unenforceable, the validity of the remaining Terms shall not be affected (severability clause). In place of the invalid or unenforceable provision, that valid and enforceable provision shall apply whose effects come closest to the economic objective pursued by the contracting parties with the invalid or unenforceable provision.

Amendments and supplements to these Terms require text form. This also applies to the amendment of this clause.